Communication with customers
Both clients who contact the support service in a confused and frustrated state, and the company's employees, must have patience: high-quality customer service is always better than fast.
If you communicate with clients on a daily basis, be patient even in the most difficult cases - it is better to thoroughly understand the issue and offer competent advice than to show the client the door without solving his problem.
That is, it is important not only to pay attention to communication with an individual client (for example, to monitor the speech and expressions they use when describing the problem), but also to the responses of the client as a whole.

Language is an important part of the art of persuasion, and people (especially clients) perceive you or your company based on the language you use when communicating.
Communication with customers
25 $